Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") form a binding agreement between you ("you", "Customer", or "User") and [KatCore — full registered legal entity name, NIT/registration number], a company organized under the laws of the Republic of Colombia ("KatCore", "we", "us", or "our"), governing your access to and use of the KatCore website, web application, application programming interfaces ("API"), and related services (collectively, the "Service").

By creating an account, clicking "I agree," accessing, or using the Service, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.

2. Definitions

• "Account" — the registered profile through which you access the Service.
• "Customer Data" — any data, files, datasets, database/API connection details, prompts, questions, and other content that you or your authorized users upload, connect, submit to, or generate through the Service, excluding Service Data.
• "Service Data" — operational, usage, telemetry, billing, and security data we collect about your use of the Service.
• "Output" — semantic descriptions, data-quality audits and scores, answers, notebooks/artifacts, and other results generated by the Service from Customer Data.
• "Workspace" / "Context" — a logically isolated tenant environment in which your Customer Data is stored and processed.
• "Subscription" — a paid or free plan governing your usage limits and features.
• "AI Providers" — third-party large-language-model and embedding providers used to deliver certain features (see Section 8).

3. Eligibility and Accounts

3.1 Eligibility. You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract. The Service is not directed to children.

3.2 Registration. You agree to provide accurate, current, and complete information and to keep it updated. You may register with email and password or through supported third-party sign-in (e.g., Google).

3.3 Account security. You are responsible for safeguarding your credentials, access tokens, and API keys, and for all activity under your Account. Notify us immediately at [security@katcore.com] of any unauthorized use. We are not liable for losses arising from your failure to secure your credentials.

3.4 Authorized users. You are responsible for the acts and omissions of anyone you permit to use your Account or Workspace.

4. The Service and License to Use It

4.1 What the Service does. KatCore is a cloud data-analytics platform that lets you ingest data (by file upload, URL, REST API, or database connection), automatically label and describe your data, run data-quality audits and generate readiness scores and cleaning suggestions, ask natural-language questions about your data, schedule recurring ingestion, and produce notebooks/artifacts.

4.2 License. Subject to these Terms and your Subscription, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business or personal purposes during the term.

4.3 Reservation. All rights not expressly granted are reserved by KatCore.

5. Plans, Billing, and Payment

5.1 Plans. The Service is offered under free and paid plans (for example, Free, Starter, and Growth) with different usage limits, features, AI credits, and storage allowances. Current plan details and prices are shown on our pricing page and may change as described in Section 5.7.

5.2 Payment processor. Paid plans are billed through our third-party payment processor, Stripe. By providing payment information, you authorize us and Stripe to charge the applicable fees. Your payment data is handled by Stripe under its own terms and privacy policy; we do not store full card numbers.

5.3 Subscriptions and renewal. Paid Subscriptions are billed in advance on a recurring (e.g., monthly) basis and automatically renew until cancelled. You authorize recurring charges at the then-current price.

5.4 Usage-based items and AI credits. Certain features consume metered usage or AI credits. You are responsible for charges arising from usage above your plan's included allowances, including usage generated through your API keys or scheduled jobs.

5.5 Cancellation. You may cancel at any time from account settings. Cancellation takes effect at the end of the current billing period; you retain paid features until then.

5.6 Refunds. Except where required by applicable Colombian consumer-protection law (Ley 1480 of 2011) or other mandatory law, fees are non-refundable and we do not provide refunds or credits for partial periods, unused allowances, or downgrades.

5.7 Price and plan changes. We may change prices, plans, allowances, or credits. For paid Subscriptions, we will give you reasonable prior notice (at least [30] days) of material increases, which take effect on your next renewal. Continued use after the change constitutes acceptance.

5.8 Taxes. Fees are exclusive of taxes (including VAT/IVA). You are responsible for all applicable taxes other than taxes on our net income.

5.9 Non-payment. We may suspend or downgrade your Account for overdue amounts after reasonable notice.

6. Customer Data

6.1 Ownership. As between you and KatCore, you retain all right, title, and interest in your Customer Data and Output. We claim no ownership of it.

6.2 License you grant us. You grant KatCore a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, analyze, embed, display, and otherwise use Customer Data solely to provide, secure, maintain, and improve the Service for you, including transmitting relevant portions to AI Providers and other sub-processors as described in Section 8 and our Privacy Policy.

6.3 Your responsibilities and warranties. You represent and warrant that: (a) you own or have all rights, consents, and lawful bases necessary to upload and process the Customer Data through the Service and to transmit it to our sub-processors; (b) your Customer Data and its processing do not violate any law or third-party right; and (c) you will comply with all laws applicable to your Customer Data, including data-protection laws (e.g., Colombia's Ley 1581 of 2012 and, where applicable, the GDPR).

6.4 Sensitive data. You are responsible for what you upload. While the Service includes features that can detect and help mask personal/PII data, you should not upload special-category, health, payment-card (PCI), government-secret, or other highly regulated data unless your plan and a separate written agreement (e.g., a Data Processing Agreement and, if applicable, a BAA) expressly permit it.

6.5 Connected sources. When you configure URL, API, or database connections (including scheduled ingestion), you authorize us to access those sources using the credentials you provide, on the schedule you set, to retrieve data into your Workspace. You are responsible for ensuring you are permitted to grant that access.

6.6 Backups. You are responsible for maintaining your own copies of important data. We are not a backup or archival service.

6.7 Aggregated/de-identified data. We may create and use aggregated and de-identified statistics that do not identify you or any individual to operate, analyze, and improve the Service.

7. Acceptable Use

You agree not to, and not to permit any third party to:

• use the Service in violation of any applicable law or regulation;
• upload, connect, or process data you lack the right to use, or that infringes, misappropriates, or violates any intellectual-property, privacy, or other right;
• upload malware, or attempt to gain unauthorized access to the Service, other tenants' data, or our systems (including probing, scanning, SSRF, or circumventing tenant isolation or rate limits);
• reverse engineer, decompile, or attempt to extract source code, models, or underlying technology, except to the extent this restriction is prohibited by law;
• resell, sublicense, or provide the Service to third parties except as expressly permitted by your plan (e.g., permitted multi-tenant/B2B use);
• use the Service to build a competing product, or to benchmark for a competitor, without our consent;
• exceed, circumvent, or interfere with usage limits, quotas, or metering;
• use the Service to generate or disseminate unlawful, harmful, deceptive, harassing, or infringing content, or to make automated decisions about individuals that produce legal or similarly significant effects without appropriate safeguards; or
• interfere with or disrupt the integrity or performance of the Service.

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates this Section or creates risk or legal exposure.

8. Third-Party Services, AI Processing, and Output

8.1 Sub-processors and AI Providers. To deliver features such as automatic semantic labeling, data-quality audits, embeddings/semantic search, and natural-language chat, the Service transmits relevant Customer Data (for example, column names, samples, schema, and your questions) to third-party AI Providers and infrastructure sub-processors (which may include, among others, OpenAI, Google, Groq, Cloudflare, and Google Cloud). A current list is maintained in our Privacy Policy. Your use of those features constitutes your instruction to us to make such transfers.

8.2 AI Output is not professional advice. Output is generated in part by statistical models and large language models. It may be inaccurate, incomplete, or misleading, and may not reflect the true state of your data. Readiness scores, audits, descriptions, answers, and suggested fixes are provided for informational purposes only and are not legal, financial, medical, compliance, or other professional advice. You are solely responsible for reviewing, validating, and deciding whether to rely on or act on any Output. Do not apply automated cleaning or remediation to production data without independent verification.

8.3 No warranty of accuracy. We do not warrant that any Output, audit, score, or answer is correct or fit for any particular purpose. Similar prompts may produce different results.

8.4 Third-party terms. Third-party services accessed through the Service (including connected data sources you configure) are governed by their own terms; we are not responsible for them.

9. API, API Keys, and Integrations

9.1 You may receive API keys to access the Service programmatically. Each key is scoped to a Workspace and is confidential. You are responsible for all activity and charges incurred under your keys.

9.2 We may set and adjust rate limits, quotas, and technical requirements for the API and may deprecate API features with reasonable notice.

9.3 You must not use the API to circumvent plan limits or to extract bulk data in a manner that degrades the Service for others.

10. Intellectual Property

10.1 Our IP. The Service, including all software, models, pipelines, user interfaces, designs, text, graphics, the "KatCore" name and logo, and all related intellectual property, is and remains the exclusive property of KatCore and its licensors. Except for the limited license in Section 4, no rights are granted to you.

10.2 Trademarks. You may not use our marks without our prior written consent.

11. Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without restriction or obligation to you.

12. Confidentiality

Each party may receive non-public information of the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and sub-processors bound by confidentiality obligations or as required by law. This Section does not apply to information that is public, independently developed, or rightfully obtained without restriction.

13. Privacy and Data Protection

Our collection and use of personal data is described in our Privacy Policy. Where we process personal data contained in Customer Data on your behalf, we act as your processor/encargado and you act as the controller/responsable; if you require a Data Processing Agreement, contact [privacy@katcore.com].

14. Service Availability, Changes, and Beta Features

14.1 Changes. We may modify, add, or discontinue features at any time. We will try to avoid materially degrading core paid features without notice.

14.2 Availability. We aim for high availability but do not guarantee uninterrupted or error-free operation unless a separate written SLA applies (e.g., Enterprise).

14.3 Beta features. Features labeled beta, preview, or experimental are provided "as is," may be changed or withdrawn, and are excluded from any SLA.

15. Term, Suspension, and Termination

15.1 Term. These Terms apply while you have an Account or use the Service.

15.2 Termination by you. You may stop using the Service and delete your Account at any time.

15.3 Suspension/termination by us. We may suspend or terminate your access, with or without notice, if (a) you breach these Terms or the Acceptable Use policy, (b) your use poses a security, legal, or operational risk, (c) required by law, or (d) for non-payment.

15.4 Effect of termination. Upon termination, your license ends and we may delete your Customer Data after a reasonable period as described in the Privacy Policy. You remain responsible for fees accrued before termination. Sections that by their nature should survive (including 6.1, 8.2, 10, 11, 12, 16, 17, 18, 19, and 21) survive termination.

15.5 Data export. Before termination, you may export your data and download your artifacts/notebooks using the Service's export features. [Confirm any post-termination export window, e.g., 30 days.]

16. Disclaimers of Warranties

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE NON-WAIVABLE RIGHTS UNDER COLOMBIAN CONSUMER LAW.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

17.1 No indirect damages. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

17.2 Liability cap. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO KATCORE FOR THE SERVICE IN THE [TWELVE (12)] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) [USD $100].

17.3 Exclusions. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR DEATH/PERSONAL INJURY CAUSED BY NEGLIGENCE, OR YOUR OBLIGATION TO PAY FEES DUE.

17.4 Allocation of risk. THE LIMITATIONS IN THIS SECTION REFLECT THE ALLOCATION OF RISK AND ARE AN ESSENTIAL BASIS OF THE BARGAIN.

18. Indemnification

You will defend, indemnify, and hold harmless KatCore and its founders, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your Customer Data, (b) your use of the Service, (c) your violation of these Terms or applicable law, or (d) your violation of any third-party right, including data-protection or intellectual-property rights.

19. Governing Law and Dispute Resolution

19.1 Governing law. These Terms are governed by the laws of the Republic of Colombia, without regard to conflict-of-laws rules, and excluding the UN Convention on Contracts for the International Sale of Goods.

19.2 Venue / dispute resolution. The parties will first attempt to resolve any dispute amicably. Any dispute that cannot be resolved will be submitted to the competent courts of [city, e.g., Medellín], Colombia, or, if elected, to arbitration administered by [the Centro de Arbitraje y Conciliación de la Cámara de Comercio de [city]] under its rules. [Confirm choice of courts vs. arbitration with counsel; note mandatory consumer-jurisdiction rules may apply to consumers.]

19.3 Consumers. If you use the Service as a consumer, mandatory protections of your country of residence and Colombian consumer law (Ley 1480 of 2011) may give you additional rights that these Terms do not override.

20. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-app) before they take effect. The "Last updated" date reflects the latest version. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service.

21. Miscellaneous

21.1 Entire agreement. These Terms, the Privacy Policy, and any order or plan terms are the entire agreement between the parties and supersede prior agreements on the subject.

21.2 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

21.3 Severability. If any provision is held unenforceable, the rest remains in effect and the provision will be modified to the minimum extent necessary.

21.4 No waiver. Failure to enforce a provision is not a waiver.

21.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

21.6 Notices. We may give notice by email to your Account address or by posting in the Service. You may give notice to [legal@katcore.com].

21.7 Relationship. The parties are independent contractors; these Terms create no agency, partnership, or joint venture.

21.8 Language. These Terms may be provided in English and Spanish; in case of conflict, the [Spanish] version governs for purposes of Colombian law. [Confirm controlling language.]

22. Contact